export enum TicketPriority {
  LOW = 'low',
  MEDIUM = 'medium',
  HIGH = 'high',
  CRITICAL = 'critical',
}

export enum TicketStatus {
  OPEN = 'open',
  IN_PROGRESS = 'in_progress',
  REVIEW = 'review',
  CLOSED = 'closed',
}

export enum AttachmentType {
  TICKET = 'ticket',
  COMMENT = 'comment',
}

export enum TicketSource {
  MANUAL = 'manual',
  BOT_REPORT = 'bot_report',
  EMAIL = 'email',
  SYSTEM = 'system',
}